On iPhone and iPad, Canopy offers two features with similar names – Removal Alerts and Removal Prevention. Both are intended to help give you confidence that your devices are always protected, but they work slightly differently. Here’s how:

Removal Alerts
Removal Alerts will automatically send you a notification any time the Canopy Shield is uninstalled or disabled on an iPhone or iPad. However, it will not prevent Canopy Shield from being removed or disabled.

Removal Alerts are automatically activated on any iPhone or iPad where Canopy Shield is installed. To receive Removal Alert notifications , you must have the Canopy app installed and allow it to send you notifications. 

Removal Prevention
Removal Prevention is Canopy’s most comprehensive level of protection. It will completely prevent Canopy Shield from being uninstalled or disabled. It will also prevent the device from being reset to factory settings, which is a common method for removing parenting software. 

Since Removal Prevention adds an additional layer of protection, it takes a few extra steps to set up. It is not automatically activated on any iOS device. For instructions, check out our step-by-step setup guide.