Protection Settings:
How do I set up Removal Prevention on iPhone or iPad?

Canopy’s Removal Prevention for iOS will completely prevent your child from removing or disabling the Canopy Kids app. The setup process takes about twenty minutes. You’ll need a computer with iTunes installed on it, the iPhone or iPad you want to activate Removal Prevention for, and a USB cable to connect the two. 

Please note that to set up Removal Prevention on a smartphone or tablet, you must begin the process on your computer. You can use either a Windows or Mac computer. Instructions for both processes are included below.

Before beginning, please ensure that the following steps have been completed:

  1. Canopy was installed from our website (and not the App Store) and a VPN  icon appears on the top of the screen. On some iPhone models, the VPN icon may be hidden. You can see the VPN icon by swiping down the screen from the top-right corner.
  2. iTunes is installed on your computer from the Apple website (and not from Microsoft Store). If iTunes is not installed, you can download it from this link.

To set up Removal Prevention using a Windows PC, please follow these steps:

Step 1 – Download and run the Removal Prevention setup file

  1. Download the Removal Prevention setup file from this link. The file named Canopy_Removal_Prevention.exe with the Canopy icon will appear in your computer’s Downloads folder.
  2. Open and run the Removal Prevention setup file from the lower-left corner of your browser. If you do not see the Canopy_Removal_Prevention.exe file in your browser, you can find it in your PC’s Downloads folder. If prompted for permission by the User Account Control dialog, click Yes.

Step 2 – Connect your iOS device to your computer

  1. Connect your iOS device to a PC with a USB cable.
  2. Press Trust when the notification appears. If the Trust notification does not appear, you may have already trusted the computer in the past.
  3. Click the Start button on the installation setup screen on your computer.

Step 3 – Backup your device using iTunes

  1. Open iTunes  on your PC.
  2. In the iTunes app on your PC, click the Device button near the top left of the iTunes window.
  3. Click Back Up Now (below Backups)
  4. Click the Next button on the installation setup screen on your computer.

Step 4 – Disable your Passcode

  1. Open Settings on your iOS device.
  2. Tap Face ID & Passcode or Touch ID & Passcode
  3. Enter your existing Passcode.
  4. Turn Passcode Off. You’ll be able to reactivate the passcode when Removal Prevention setup is complete.
  5. Click the Next button on the installation setup screen on your computer.

Step 5 – Disable Find my Iphone

  1. Go back to Settings on your iOS device.
  2. Tap your Apple ID name.
  3. Tap Find My
  4. Tap Find my iPhone, then tap again to turn it off.
  5. Enter your Apple ID password, then tap Turn Off. You’ll be able to reactivate Find my iPhone when Removal Prevention setup is complete.
  6. Click the Next button on the installation setup screen on your computer.
  7. Your device will now automatically restart and Canopy will begin automatically setting up Removal Prevention. Important! Do not disconnect the device from the computer until the setup completes.

Step 6 – Enable Remote Management

  1. When your child’s device has finished restarting, tap Continue.
  2. Tap Apply configuration.
  3. Tap Next.
  4. Wait until the iPhone or iPad switches to the home screen, and then click the Finish button on your computer. Important! Do not click Finish until this has happened.
Step 7 – Complete the installation
 
  1. Click the OK button on the installation setup screen on your computer.
  2. Congratulations! Removal Prevention is now enabled. 
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To set up the Removal Prevention using a Mac, please follow these steps:

Step 1 – Download and run the Removal Prevention setup file

  1. Download the Removal Prevention setup file from this link. The file named Canopy_Removal_Prevention.dmg with the Canopy icon will appear in your computer’s Downloads folder.
  2. Click the Show Downloads button near the top-right corner of the Safari window, then double-click on the Removal Prevention installation file.
  3. A dialog box will appear with the Canopy icon . Right-click the Canopy icon, then click Open.
  4. When prompted, click OK.
  5. Right-click the Canopy icon once more, then click Open.
  6. When prompted, click Open.

Step 2 – Connect your iOS device to your Mac

  1. Connect your iOS device to a PC with a USB cable.
  2. Press Trust when the notification appears. If the Trust notification does not appear, you may have already trusted this Mac in the past.
  3. Click the Start button on the installation setup screen on your Mac.

Step 3 – Backup your device using Finder

  1. Open Finder on your Mac.
  2. Select your child’s device in the Finder sidebar.
  3. Select General in the button bar.
  4. Click Back Up Now (below Backups)
  5. Click the Next button on the installation setup screen on your Mac.

Step 4 – Disable your Passcode

  1. Open Settings on your iOS device.
  2. Tap Face ID & Passcode or Touch ID & Passcode
  3. Enter your existing Passcode.
  4. Turn Passcode Off. You’ll be able to reactivate the passcode when Removal Prevention setup is complete.
  5. Click the Next button on the installation setup screen on your Mac.

Step 5 – Disable Find my Iphone

  1. Go back to Settings on your iOS device.
  2. Tap your Apple ID name.
  3. Tap Find My
  4. Tap Find my iPhone, then tap again to turn it off.
  5. Enter your Apple ID password, then tap Turn Off. You’ll be able to reactivate the passcode when Removal Prevention setup is complete.
  6. Click the Next button on the installation setup screen on your Mac.
Step 6 – Grant Full Disk Access
 
  1. Click the Next button on the installation setup screen on your Mac.
  2. The Security & Privacy window will open. Click the small lock icon in the lower-left corner to be able to make changes.
  3. Enter your Mac administrator password, then click Unlock.
  4. Check the box next to Canopy_Removal_Prevention.
  5. When prompted, click Later then close the Security & Privacy window.
  6. Click the Next button on the installation setup screen on your Mac.
  7. Your device will now automatically restart and Canopy will begin automatically setting up Removal Prevention. Important! Do not disconnect the device from the computer until the setup completes.

Step 7 – Enable Remote Management

  1. When your child’s device has finished restarting, tap Continue.
  2. Tap Apply configuration.
  3. Tap Next.
  4. Wait until the iPhone or iPad switches to the home screen, and then click the Finish button on your Mac. Important! Do not click Finish until this has happened.
Step 8 – Complete the installation
 
  1. Click the OK button on the installation setup screen on your Mac.
  2. Congratulations! Removal Prevention is now enabled.